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Gain a broad understanding of the core concepts and practical skills in IT, with a technical support focus to equip you for employment in roles such as computer technician, service desk or technical support, or prepare you for further study.Gain an awareness of the IT environment, appreciate the needs of users, be able to provide IT technical support, and operate within the applicable professional standards and practice as part of a team or independently.You will learn how to:select, install and configure IT hardware and systems software to meet organisational requirements.apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.identify common issues related to IT security and apply a range of solutions.